FAQs

Order Related Questions

How long does it take for delivery?

Uniqaya’s delivery time usually depends on your location, but most orders within India are delivered in 2-3 business days.

Once you place your order, you’ll receive a confirmation with a tracking ID so you can monitor your shipment in real time. Deliveries to Remote areas often take around 3-5 business days due to courier service availability.

Uniqaya also ensures products are packed securely to reach you fresh and undamaged, so your skincare arrives ready to use.

How do I know my order is confirmed?

Once you place an order with Uniqaya, you’ll immediately receive an order confirmation message on Whatsapp with all the details, your order number, product list, and total amount.

This confirmation means your order has been successfully placed and is now being processed. For prepaid orders, the confirmation will also indicate successful payment, while for COD orders, it confirms that your booking is locked in.

From there, you’ll also get updates when your order is shipped, along with a tracking ID so you can follow it until it reaches your doorstep.

Can I track my order?

Yes! As soon as your order is shipped, we’ll send you a tracking ID via whatsapp message. You can use it to stay updated on your delivery status in real-time. Or you can track your order here: Track Order

What if I receive a damaged or wrong product?

If you receive a damaged, defective, or wrong product from Uniqaya, don’t worry, we’ve got you covered.

Simply reach out to our customer care team within the return/exchange window, sharing your order details and clear photos or videos of the product and packaging. This helps us verify the issue quickly. Once confirmed, we’ll arrange for a replacement or refund as per your preference.

Uniqaya’s priority is making sure you get exactly what you ordered, in perfect condition, so your shopping experience remains smooth and worry-free from start to finish.

Can I cancel or modify my order after placing it?

If your order hasn’t been shipped yet, we’ll do our best to help. Just contact our support team as soon as possible with your order number.

Payment Related Questions

Do you offer free shipping?

Yes, we offer free shipping on all prepaid orders. Details are available at checkout.

What payment methods do you accept?

We accept all major payment methods credit/debit cards, UPI, net banking, and wallet payments. Cash on delivery (COD) is also available.

Other Questions

What is UniClub and what are its benefits?

UniClub is Uniqaya’s exclusive rewards program that lets you earn points every time you shop, complete certain activities, or even celebrate your birthday.

Here’s how it works:
• Sign up through the Rewards section on our website.
• Earn points when you shop, complete simple tasks, or on your special day.
• Redeem points on your next order to save more while enjoying your favorite Uniqaya products.

It’s our way of saying thank you for being a loyal part of the Uniqaya family, because good skincare should come with a few extra perks.

Join UniClub today and start earning rewards on every purchase! Register Now

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